Glen Dale, WV – Starting Friday, August 1st, the Marshall County 911 Center will take over all dispatch communications for the City of Glen Dale. This strategic decision, implemented by the Glen Dale City Council, is set to deliver substantial financial benefits to residents, with an estimated annual savings of $325,000 in salaries, operating costs and replacing end of life equipment. Importantly, there will be no new costs incurred by the City of Glen Dale for these critical dispatch services. This decision was cost-based and has no reflection on the dispatchers or their job performance.
The operations of Marshall County 911 are fully supported by the existing 911 fees collected monthly on every home and cellular phone bill. These fees, including the $1.20 landline fee established by the Marshall County Commission in 1991 that remains the same price today and the current $4.01 per line cell phone fee set by the West Virginia Public Safety Commission, allow 911 to provide seamless communication support without additional burdens on the city budget.
Glen Dale residents will continue to receive the same high quality of emergency services. Your 911 calls have always routed to the 911 center, but now, the step of transferring calls to the Glen Dale city building is eliminated. This means faster response times as Glen Dale Fire, EMS, and Police will be immediately dispatched upon receiving a call.
For non-emergency city business (permits, rentals, citation payments, court dates, pool passes, etc.), a clerk will be available at the city building Monday through Friday during business hours. The city’s business phone number remains 304-845-5511. Always dial 911 for emergencies.
Any Glen Dale residents that have home security systems or medical alarm devices, please contact your provider and update the contact phone number to ring directly into 911 instead of 304-845-5511.
Glen Dale Mayor Janet Scott and Marshall County 911 Director Carol Robinson expect this to be a smooth transition.
